UsenetExpress issues refunds when
A customer was unable to access the system due to problems with either our system, or problems with the customer’s system.
A customer has signed up but has not used any of the allotted bandwidth or bytes associated with the product.
A customer was billed erroneously and has not used any of the allotted bandwidth or bytes associated with the product.
If you have a question about your account please check our support page, our FAQ, or feel free to email us at [email protected]